returns and refund
Thank you for your purchase. We are glad to be your source for commercial disinfecting. We hope you are happy with your items. However, if you are not completely satisfied for any reason, you may request for a product replacement. Please see below for more information on our return and refund policy.
All purchases are final, therefore requests for a return will not be acknowledged. Purify Global ensures the quality of the products, and that they are in 100% good condition before shipping them out. Purify Global is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Although all purchases are final. We will entertain product replacement requests IF the Items/Products that you received are completely defective and damaged (damages caused by the courier not included). Thus, request for a refund will not be acknowledged, only product placements, as stated above.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Phone: (585) 510-2600